Terms & Conditions | Iconic Hair & Makeup

Bridal Services – Terms & Conditions

By paying the booking fee, the client agrees to these terms and conditions. These may be updated between booking and the event date; the most current version will apply.

1. Booking & Deposit

Your wedding date is only secured once a non-refundable booking fee has been received.
Booking a trial does not secure the wedding date unless the booking fee is also paid.

2. Payments

Payments can be made via bank transfer, PayPal, Stripe, or cash. Cheques are not accepted.
The booking fee is deducted from your final balance.
The remaining balance is due at the trial or 8 weeks prior to the wedding, whichever is earlier.
Late payment may result in your date being released without notice.

3. Client Responsibilities

You must disclose any known allergies, sensitivities, or medical conditions before your trial or on the day. I cannot be held responsible for reactions caused by withheld information.
I reserve the right to refuse service to anyone displaying abusive, threatening, or inappropriate behaviour, including but not limited to the client, bridal party, or other suppliers.

4. Cancellations & Changes

By the Client:

Cancellations must be made in writing.
The booking fee is non-refundable under all circumstances.
If cancellation is made:
- 6+ months before the wedding: No further payment required.
- 3–6 months before: 50% of the remaining balance is payable.
- 0–3 months before: Full balance is payable unless the date is successfully rebooked.
Reducing the number of people booked is treated as a partial cancellation and may still incur charges.
Trials cancelled with less than 24 hours’ notice will be charged at the agreed rate.

By the Artist – Illness or Emergency:

In the rare case of illness, medical emergency, or hospitalisation involving myself or a dependent, I may be unable to attend.
I will attempt to find a trusted replacement artist. If none is available, a refund will be given for undelivered services. No further compensation will be due.
It is strongly advised that clients take out wedding insurance to cover such unforeseen events.

5. Force Majeure

Neither party shall be liable for failure to meet obligations due to events beyond reasonable control, including (but not limited to) natural disasters, government restrictions, pandemics, fire, flood, transport strikes, or civil unrest. No refund or compensation will be due, but both parties will act in good faith to reschedule or resolve the issue.

6. Travel Expenses

Travel costs will be agreed at time of booking.
Additional charges may apply for congestion zones, parking, tolls, or if the trial location is changed by the client.

7. Photography and Publicity

Photos of your finished look may be used for promotional purposes (e.g. on my website or social media).
If you do not consent, please inform me in writing before your trial.

8. Fashion & Editorial Work

For commercial/editorial jobs, payment terms are 30 days from invoice date. Late payments may incur interest and fees under the Late Payment of Commercial Debts (Interest) Act 1998.

9. Professional Conduct & Safety

I reserve the right to cancel services immediately if I or a team member feel unsafe, harassed, or disrespected.
This includes inappropriate conduct by clients, guests, or suppliers.
No refunds will be given in such cases, and damage to kit or personal property may be chargeable.

10. Work Environment Standards

A clean, well-lit space with access to power and a chair must be provided.
I will not be held responsible for services delayed or impacted due to poor working conditions or client unpreparedness.

11. Delays & Late Arrivals on the Day

Please ensure the bridal party is ready at the agreed time. I will not be held responsible for incomplete services caused by lateness or disruptions.

12. Complaints Procedure

Dissatisfaction should be raised at the time or immediately in writing afterward so it can be resolved professionally.
Public defamation or misrepresentation online or via photos intended to damage my business may result in legal action for breach of contract or defamation.

13. Client Illness

Services may be refused to any client showing signs of contagious illness (e.g. flu, conjunctivitis, active cold sores).
No refund will be offered in these cases. Please notify me in advance to discuss options.

14. Agreed Services Only

Each person booked receives one agreed hair or makeup service.
Additional requests (e.g. changing from hair to makeup) cannot be added on the day unless time and product availability permit, and extra charges will apply.

15. Restyling After Completion

If a client requests a completely different look after a service is completed (e.g. changing hair from down to up), this will be treated as a new service.
Restyling is not guaranteed and is subject to time and availability, with extra fees.

Introduction
This privacy policy provides you with details of how we collect and process your personal data through our events and your use of our site www.bespokebetty.co.uk
By providing us with your data, you warrant to us that you are over 13 years of age.
Connie Gore is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).Contact

Our full details are:
Iconic Hair and Makeup
Email address: conniehairandmakeup@gmail.com
Postal address: 17 Gibbs Plantation, Ex31 3UN
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at conniehairandmakeup@gmail.com

What data do we collect about you, for what purpose and for what use

Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:

Communication Data that includes any communication that you send to us whether that be through the submission forms on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our Google and website analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.

How we collect your personal data

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may receive data about you from other websites such as wedding directories based inside the EU.
We may collect data about you by you providing it directly to us by subscription to our newsletter or offer and promotions marketing provided by Mailchimp based outside of the EU, face to face meeting or entering into our prize draws at events such as wedding fairs.
We may receive data from third parties such as our website and database provider based outside of the EU, such as if you view your photographs and/or video in the gallery, purchase prints or any form of printed medium.

Marketing

This privacy policy provides you with details of how we collect and process your personal data through our events and your use of our site www.bespokebetty.co.uk
By providing us with your data, you warrant to us that you are over 13 years of age.
Connie Gore is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).Contact

Our full details are:
Iconic hair and makeup
Email address:conniehairandmakeup@gmail.com
Postal address: 17 Gibbs Plantation, EX31 3UN
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at conniehairandmakeup@gmail.com

What data do we collect about you, for what purpose and for what use

Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:

How we collect your personal data

Marketing

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us at conniehairandmakeup@gmail.com

Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Data Retention

VisitWe will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, Once your wedding or event has passed then you will be removed from our database
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Third- Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us at conniehairandmakeup@gmail.com

Data Security

Data Retention

Third- Party Links