Introduction
This privacy policy provides you with details of how we collect and process your personal data through our events and your use of our site www.bespokebetty.co.uk
By providing us with your data, you warrant to us that you are over 13 years of age.
Connie Gore is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).Contact

Our full details are: 
Bespoke Betty
Email address: infobespokebetty@gmail.com
Postal address: 48 Babbages, Bickington, Barnstaple, EX31 2LW
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at infobespokebetty@gmail.c

What data do we collect about you, for what purpose and for what use

 

Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:

• Communication Data that includes any communication that you send to us whether that be through the submission forms on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
• Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our  Google and website analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
• Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
• We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.

How we collect your personal data

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators. 

We may receive data about you from other websites such as wedding directories based inside the EU.
We may collect data about you by you providing it directly to us by subscription to our newsletter or offer and promotions marketing provided by Mailchimp based outside of the EU, face to face meeting or entering into our prize draws at events such as wedding fairs.
We may receive data from third parties such as our website and database provider based outside of the EU, such as if you view your photographs and/or video in the gallery, purchase prints or any form of printed medium.

Marketing

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). 
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time. 
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us at infobespokebetty@gmail.com at@infobespokebettygmail-com

 

Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Data Retention 

VisitWe will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, Once your wedding or event has passed then you will be removed from our database
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Third- Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
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Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 

© Bespoke Betty 2020

ABOUT US

Company: Bespoke Betty

Email address: infobespokebetty@gmail.com

Contact number: 07557341946

Office Address – 48 Babbages, Bickington, Barnstaple, EX31 2LW

TERMS OF SALE

(1) INTRODUCTION

Please read these terms of sale carefully.

You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

(2) INTERPRETATION

In these terms of sale, ‘we’ means Bespoke Betty (and ‘us’ and ‘our’ will be construed accordingly); and ‘you’ means our customer or potential customer for products (and ‘your’ will be construed accordingly).

(3) ORDER PROCESS

The advertising of products on our website constitutes an ‘invitation to treat’; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

• add the products you wish to purchase to your shopping bag and proceed to checkout;
• you must select your preferred method of delivery and confirm your order and your consent to these terms of sale;
• you will need to sort your payment method;
• and once we have checked whether we are able to meet your order, we will send you an order confirmation. Where we unable to meet your order we will notify you of this.

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing your order at the order review page. You may correct those input errors before placing your order by amending your order details at the order review page.

(4) THE PRODUCTS

Bespoke Betty is an online boutique selling wedding and special event hair accessories and jewellery.

(5) PRICE AND PAYMENT

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated.

In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made by credit or debit card, or other payment method as indicated at the time of the order.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

(7) DELIVERY POLICY

We will arrange for the products to be delivered to the delivery address in your order. The cost and timescale for delivery is dependent on whether the products are held in stock and the delivery region.

All packages are delivered using tracked services with recorded signed receipt. Tracking numbers will be provided once the order has been fulfilled. If there’s no one to accept the parcel at the time of delivery, the delivery service will leave a card for you to arrange collection or re-delivery.

Standard delivery uses Royal Mail but other delivery services/couriers may be used for specific circumstances.

The timeframes below should be used as a guide and no guarantees can be made on delivery timeframes. Should you have specific circumstances outside of these guidelines please contact us and we can assist directly.

Prices shown are standard charges and from time to time these may differ, such as during a promotion period. All delivery charges (if applicable) will be clearly shown during the checkout process.

IN STOCK PRODUCTS

Delivery Region	Cost	Delivery Time (estimated)
UK (EXPRESS)	£7.50	1 – 2 working days
UK	£4.95	2 – 4 working days

If you have an urgent order, please contact infobespokebetty@gmail.com to ensure we can meet your timescale.

We reserve the right to send products in separate packages to ensure a faster delivery service.

We do not take responsibility for late or non-delivery due to factors outside our control.

We will use reasonable endeavours to deliver products in line with the guidelines provided. However, we cannot guarantee delivery by a specific date.

(8) RISK AND OWNERSHIP

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

(a) delivery of the products; and

(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).

We will be entitled to recover payment for the products even where ownership has not passed to you.

(9) CANCELLATION RIGHTS

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items and exemptions as covered under our Returns Policy). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. 

Should you wish to cancel your order, you can notify us by email at infobespokebetty@gmail.com within 14 days of your order.

You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order) or other exemptions as covered under our Returns Policy.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, and we have received the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation) and any associated delivery costs.

(10) STATUTORY RIGHTS

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

(11) REFUNDS

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

(12) LIMITATIONS AND EXCLUSIONS OF LIABILITY

Nothing in the terms of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987; (d) limit any liability of a party in any way that is not permitted under applicable law; or (e) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.

The limitations and exclusions of liability set out in this Section and elsewhere in the terms of sale: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

(13) GENERAL TERMS

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section [12]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.